Short answer: NY Lottery operates customer service centers across New York where mid-tier and large prizes can be claimed in person. Locations and hours can change — verify on the official NY Lottery site.
Reviewed by Marcus Chen, Lead Data Scientist · 2026-06-09
Locations exist to serve major regions of the state, including New York City, Long Island, the Hudson Valley, the Capital Region, Central New York, and Western New York. Always confirm the current address, hours, and ID requirements with the NY Lottery before visiting.
Some locations may require or recommend an appointment. Check the official NY Lottery site before going.
This guide is informational, not legal or tax advice. Always verify requirements with the official NY Lottery before submitting a winning ticket.Data sourced from nylottery.ny.gov and NY Open Data. Independent, non-commercial project. Play responsibly — NY Problem Gambling · 1-877-8-HOPENY.